Accelerates Twilio’s Journey to Build the World’s Foremost Purchaser Engagement Platform Reliable by Developers and Organizations Globally

Facts System Gives Firms a Unified Shopper Look at to Far better Realize Consumers and Engage Much more Properly

Expands and Strengthens Use Situations Across Purchaser Company, Advertising, Revenue, Products and Analytics

Twilio (NYSE: TWLO) currently announced that it has entered into a definitive arrangement to get Segment for close to $3.2 billion in Twilio Course A popular inventory, on a thoroughly diluted and funds free of charge, credit card debt free foundation. The transaction is expected to shut in the fourth quarter of 2020.

“Info silos ruin fantastic shopper activities,” mentioned Jeff Lawson, co-founder and CEO of Twilio. “Phase allows builders and organizations break down individuals silos and create a comprehensive photograph of their customer. Blended with Twilio’s Purchaser Engagement System, we can produce far more personalized, timely and impactful engagement throughout client services, marketing, analytics, solution and profits. We are thrilled to welcome Phase to the Twilio group.”

The enterprises that produce the best ordeals are the types that know their customers properly and use shopper info to offer more applicable interactions. Even so, wrangling these purchaser insights is really difficult as the facts is commonly distribute across disparate methods and features in the course of an firm. By combining the marketplace leaders in the cloud communication and consumer details system (CDP) areas, Twilio can now relieve this ache for firms by delivering a one, unified perspective that allows providers much better have an understanding of their shoppers in purchase to engage more correctly.

“Collectively, Twilio and Section have an incredible chance to create the consumer engagement system of the foreseeable future,” stated Peter Reinhardt, Segment’s co-founder and CEO. “We produced Section to enable enterprises established on their own apart in the digital age and provide rich, connected customer experiences constructed on superior-good quality information. By becoming a member of forces and making use of our client information system to Twilio’s engagement cloud, we’ll be capable to make the full client knowledge seamless from conclude-to-conclusion.”

The transaction will accelerate Twilio’s growth with a combined complete addressable current market of $79 billion, bringing Twilio a person action closer to acquiring the company’s eyesight of getting the world’s main purchaser engagement system dependable by builders and companies globally.

Details Pertaining to the Proposed Section Acquisition

Twilio will get Phase for somewhere around $3.2 billion in Twilio Course A inventory, and Segment will turn out to be a division of Twilio. The boards of directors of Twilio and Segment have every permitted the transaction. An trader presentation about the transaction is offered on our web site listed here.

The transaction is expected to close throughout the fourth quarter of Twilio’s fiscal 2020, ending December 31, 2020, issue to the pleasure of customary closing situations. Morgan Stanley & Co. LLC is serving as exceptional monetary advisor to Twilio and Cooley LLP as authorized advisor. Qatalyst Associates is serving as exceptional money advisor to Phase and Goodwin Procter LLP as authorized advisor.

Added specifics and information and facts about the conditions and disorders of the acquisition will be readily available in a existing report on Variety 8-K to be submitted by Twilio with the Securities and Exchange Commission.

Convention Call Facts

Twilio will host a meeting get in touch with today, Oct 12, 2020, to explore the Section acquisition, at 5:30 a.m. (PT) / 8:30 a.m. (ET). A live webcast of the conference connect with, as well as a replay of the phone, will be readily available at The convention contact can also be accessed by dialing (844) 453-4207 (United States) or (647) 253-8638 (non-U.S.), and moving into passcode 4543526. Adhering to the completion of the contact by means of 11:59 p.m. (ET) on October 19, 2020, a replay will be available by dialing (800) 585-8367 (United States) or +1 (416) 621-4642 (non-U.S.) and entering passcode 4543526. Twilio intends to use its investor relations internet site, its Twitter feed (@twilio), and the Twitter feed of Twilio’s Main Govt Officer, Jeff Lawson (@jeffiel), as a suggests of disclosing materials non-public information and facts and for complying with its disclosure obligations underneath Regulation FD.

About Section

Segment is the world’s major consumer knowledge platform (CDP). Our platform democratizes obtain to reliable facts for all teams and provides a full toolkit to standardize facts assortment, unify user documents, and route buyer details into any technique where by it is needed. Much more than 20,000 organizations like Intuit, FOX, Instacart, and Levi’s use Segment to make actual-time decisions, accelerate development, and produce powerful user ordeals.

About Twilio

Thousands and thousands of developers around the environment have utilised Twilio to unlock the magic of communications to boost any human encounter. Twilio has democratized communications channels like voice, text, chat, online video, and e-mail by virtualizing the world’s communications infrastructure by APIs that are very simple ample for any developer to use, but sturdy plenty of to energy the world’s most demanding programs. By building communications a part of every single application developer’s toolkit, Twilio is enabling innovators throughout just about every market — from rising leaders to the world’s greatest businesses — to reinvent how organizations engage with their shoppers.

Secure Harbor for Forward-On the lookout Statements.

This push release consists of forward-seeking statements. All statements other than statements of historic simple fact, like statements relating to the expected added benefits of the transaction, the envisioned acceleration of Twilio’s development as a consequence of the transaction, Twilio’s means to make the world’s leading customer engagement system, predicted synergies resulting from the transaction, growth of Twilio’s full addressable industry, and the envisioned timing to near the transaction, are ahead-seeking statements. These statements are matter to risks, uncertainties, and assumptions. Should really any of these hazards or uncertainties materialize, or should Twilio’s assumptions confirm to be incorrect, precise final results could differ materially from these statements. Significant elements that could cause true outcomes to differ materially include things like the failure to reach anticipated synergies and efficiencies of operations involving Twilio and Segment the potential of Twilio and Segment to correctly integrate their respective current market alternatives, know-how, merchandise, personnel and operations the failure to timely build and attain market place acceptance of the merged purchaser engagement platform the probable effect on the enterprise of Phase as a result of the acquisition the reduction of any Section clients the skill to coordinate system and sources in between Twilio and Section the capability of Twilio and Segment to retain and inspire essential workforce of Segment and standard financial circumstances. Supplemental elements that could cause true success to vary materially from these ahead-hunting statements are in-depth from time to time in the stories Twilio data files with the Securities and Trade Fee (SEC), together with in Twilio’s Once-a-year Report on Kind 10-K for the calendar year finished December 31, 2019, and its Quarterly Reviews on Type 10-Q. Copies of stories submitted with the SEC are posted on Twilio’s web-site and are readily available from Twilio without demand. Other than as demanded by legislation, Twilio assumes no obligation to update these ahead-wanting statements publicly or to update the factors true benefits could vary materially from people anticipated in the ahead-looking statements, even if new facts gets to be accessible in the potential. Be sure to refer to the Kind 8-K to be filed by Twilio on October 13, 2020 for extra info about the transaction.

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